Customer Stories

"Truss eliminates the need to waste my or staff's time picking up and depositing checks"

Miri Rader
August 31, 2023
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State-of-the-art payments for high-end homes. 

Richard Miller Custom Homes specializes in building high-end homes in the vibrant Dallas area. As the President and Acting Director of Construction, Richard takes pride in incorporating the latest advancements in building science and leveraging cutting-edge technology to deliver a seamless building experience for homeowners.

In addition to managing client relationships, Richard dedicates a significant portion of his time to handling invoicing and billing. With the introduction of Truss, the company has embraced a more time- and cost-effective approach to handling large construction payments.


“We used to pay thousands every year on payment processing.”

Richard experimented with various online payment processors to collect payments and conduct ACH transfers with subcontractors. However, high percentage charges and wire fees took a toll on the company's operating budget, particularly for a small general contracting business like Richard Miller Custom Homes.

To Richard, switching to Truss was an obvious choice, given the absence of transfer fees, monthly costs, or setup charges – ”Truss sells itself in my mind”.

No transfer fees
No monthly cost


“Checks are a ridiculous waste of time.”

Richard Miller Custom Homes, like many in the construction industry, still deals with the reality of paper checks. Richard realizes the inefficiencies and hidden expenses associated with this outdated payment method, such as staff time spent collecting and depositing checks from clients.

Moreover, writing checks for subcontractors proved to be an inefficient use of Richard's valuable time. Thanks to Truss, the company now enjoys the convenience of quick payment requests sent via email and seamless payment initiation to subcontractors.

Request payment via email
Pay trades instantly


“Checks can take up to 2 weeks to clear.”

Beyond wasting staff time, checks also cause cash flow delays. Depending on the bank, the customer, and payment frequency, it could take weeks for funds to become available in business accounts. This creates challenges for general contractors like Richard Miller Custom Homes, who need to make timely payments to subcontractors throughout construction projects.

With Truss, funds are instantly available in the company's account as soon as the owner clicks 'Pay'. Additionally, Richard appreciates the ease of invoice payments for clients, who can pay directly from their bank accounts without incurring fees or needing to sign up for Truss.

Instant access to funds
Fast & easy payment checkout

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